Recently, there have been notable advancements in the field of Artificial Intelligence, or AI. Specifically, chatbots such as ChatGPT are showing what AI can potentially do for businesses as its models and intelligence improves. Let’s take a look at some of the ways AI may change business in the near future.
OpenAI’s ChatGPT, like its many competitors, is an AI-driven chatbot capable of understanding and quickly responding to human input. Unlike the simple messaging-client bots of the past, however, ChatGPT is able to leverage the breadth of knowledge on the internet, as well as every interaction it has previously, to constantly learn and improve to meet the demands of the people using it.
Software development, a.k.a. coding, is an enormous industry that continues to grow. AI chatbots are increasingly capable with coding languages, able to produce code according to specifications input by the developer. While it may be years before ChatGPT can fully develop novel software on its own, it can help alleviate a coder’s workload by handling repetitive or simple but time-consuming coding tasks.
Sales and Marketing departments will see their burdens lightened by AI. Market research, blog posts, sales copy, lead generation – all of these and more are subjects AI will be able to handle for humans. Customer service has already gone the way of automation in many cases, but AI will take it a step further, handling tier one customer support for many services and industries.
Even in the field of IT Administration, we’ll see changes. Today, techs spend a good amount of time responding to automated tickets that systems generate. While in many cases there are automated processes in place to handle these, the level of automation will exponentially increase to lighten techs’ workloads. AI can also be a handy troubleshooting tool, providing solutions to unique problems techs might run into.
AI certainly looks to be a promising technology for all types of business activity. Of course, the longer these AI tools have to learn and perfect their models, the better it will get. Here at Layered Systems, we’re looking forward to the future to see how AI models like ChatGPT can improve our ability to service customers and their networks. Contact Us today to learn how we can help your business succeed in a tech-driven world.
